Return Policy

Love-Shop.biz offers you a large range of high-quality products to meet all your requirements. Unfortunately, nothing could be ideal. That’s why we have overseen the cases when somebody wishes to return or refund our products.

Here are some conditions that you should take into consideration:

• You can return the device you are not satisfied with within 30 days since you’ve placed the order.
• It should be in original packing and contain all the necessary details and accessories
• Taking the decision to return the good, please, let us find out about it in advance, because orders on return are received within 10 days since you have received the order. You should also indicate whether you want to return or exchange certain item.
• You’d also better write a breaf explanation why you consider the item doesn’t fit you. Please, indicate if you find any flaw, defect or any other problem.
• We do not accepe toys in opened packing or used toys.
• In cases of return, we are not responsible for new shipping charges
• Some of goods are not accepted at all (lubricants, oils, etc.)
• DVD and audiotapes are not likely to be exchanged or returned.The problem is that these could be easily copied. That’s why we receive only unopened products.
• You should also know that lingerie is also non-returnable and non-exchangeable. We can’t accept back underwear, intimate clothes, stockings because we care of our product’s hygiene. Be in contact with somebody’s body we can not guarantee their sterility any more.

Refund Policy

We’d like to notify that if you want a refund that you’ll get this minus costs of shipping and handling. Customer also have to cover 15% of restocking fee when he/she wants money back. For carrying out the procedure of getting a refund you should follow the same rules as for product’s exchange (it should be in its original package, it shouldn’t be used, it should include all the accessories, etc). In cases when you decide to cancel your order we have to charge you 5$ for goods which cost under 100$ and 8$ for orders over 100$). This money should cover our expenses for credit card transactions only. But if you decide doing this because your device is back order, you won’t be charged.

When you have any questions or you simply want to place your comment, please, contact us and we’ll do our best to satisfy you:

E-mail: support@love-shop.biz

Our Phone: 1 877-783-7775