F.A.Q.

Security Questions

• Can I be sure about my confidentiality and relay on your company?
• What is my personal information used for?
• Do you sell or share information about your customers with other companies?
• Is my online information secure?
• How will my order be presented on my statements?
• How is the package shipped? How discreet is the package once it arrives at my door?

Payment Questions

• What credit cards do you accept?
• Do I have to pay sales tax?
• What kind of processing system do you use?
• I have not received any email from you since transaction was completed successfully. Why?

General Questions

• How to Buy?
• What terms of delivery do you guarantee?
• FREE USPS SHIPPING on orders over $100
• Do you ship internationally?
• How can I exchange the item if it doesn't suit me?
• Do you accept products which turned out to be faulty?
• Can I cancel the order I've already placed?
• How often do you renew your stock?
• If I'm interested in product which you do not have at your site, can you help me somehow?

Product Questions

• How shall I clean and wash my leather items?
• What to do if my vibrator doesn't work?

Our company wants to provide you with quality products, which are able to meet your requirements. But we consider that it's a half of matter. Good service is a very important condition of successful activity. That's why we do think of our clients, especially of your privacy and safety. Love-Shop.Biz takes all measures to protect you and your personal information.

At the same time we'd like to keep in touch with our customers. That's why we try to answer all your questions and give you the most detailed information.

Shop at Love-Shop.Biz and you'll satisfy not only your demand for our goods, but you'll be pleasantly surprised by our service level.

If you don't find here all information you need, please contact us and we'll be happy to advise you and answer all your questions.

Security Questions

Can I be sure about my confidentiality and relay on your company?
The answer is Yes - you absolutely can. We highly esteem your personal life and our reputation. That's why all contacts will be performed with maximal discretion. top

What is my personal information used for?
The minimum information we get is used only for execution of your order and to contact you if something goes wrong. top

Do you sell or share information about your customers with other companies?
Our main condition is based on guaranties which we give to our clients.Thus we DO NOT share information about our customers with any other company. top

Is my online information secure?
Your personal information is kept according to the highest security standards. We use progressive methods of leakage prevention such as SSL (secure socket layer) protection. This allows keeping information encrypted and proceeding credit card transactions in safety. top

How will my order be presented on my statements?
The name of site or product won’t be indicated on your credit card statement. The only label it has indicates the company’s name Online-web-store Inc. top

How is the package shipped? How discreet is the package once it arrives at my door?
The package is also absolutely discreet. There won’t be mentioned that it contains sex industry’s product or any other information that can violate your privacy. In cases of international shipment more exact description of the product is required. But there won’t be indicated that the package contains vibrator, dildo or pump. Usually they write “rubber toy” or any other general information. All packages come in simple boxes without any suspicious marks. The only thing which is indicated is the name of company Online-web-store Inc. top

Payment Questions

What credit cards do you accept?
We take Visa, Mastercard, American Express and Discover.

Our secure credit card processing systems takes advantage of Secure Sockets Layer (SSL) security, protecting both shoppers and merchants. We use AlliedWallet for U.S. billing addresses and ChronoPay for non-U.S. billing addresses.

All information is encrypted including all credit card and personal information. top

Do I have to pay sales tax?
California sales tax will be collected on all orders being shipped from California to addresses in California. If you will be required to pay sales tax, you will be alerted during the Checkout process before you actually submit the order.top

What kind of processing system do you use?

We use AlliedWallet.com for U.S. billing addresses.
AlliedWallet.com uses Advanced Integration Method (AIM) that provides the highest level of customization and security to merchants for submitting transactions online. AIM employs industry standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate.

If you have a charge on your credit card from Allied Wallet and do not recognize the charge please use this form to contact support staff. Alternatively, you can call Allied Wallet at:
USA +1 (888) 255-1137
UK +44 203 355 7790
E-Mail: support@alliedwallet.com

We use ChronoPay for non-U.S. billing addresses.
ChronoPay B.V. utilizes Secure Socket Layer (SSL) software when receiving and transmitting electronic payments.

ChronoPay B.V. encrypts the information you provide. ChronoPay B.V. reveals on the last five digits of your credit card numbers when processing your transaction internally, and we reveal the entire number when communicating on a private dedicated line of communication with our acquiring bank. top

I have not received any email from you since transaction was completed successfully. Why?

Most common reasons for the problem are:

• e-mail from us is delivered to your 'spambox'
• e-mail delivery requires manual confirmation
• there is some sort of problem the email server or your Internet Service Provider

The first thing we ask you to do is check your spambox. This is by far the most common reason for your not receiving our e-mails. Some post agents see emails with registration data as a spam (undesirable letters). In this case you should look for it in your junk folder where it can be placed.

If the problem persists, please contact us at info@love-shop.biz to report this. top

General Questions

How to Buy?

To make a purchase(fill your Shopping Cart) please follow the steps below:
1. Choose an item to fit your needs and tastes.
2. Click on the ADD TO CART button you can see next to the price tag of each item.
3. You'll move to your Shopping Cart. Here you can check, delete, change the quantity of the item you chose. By clicking on the GO ON SHOPPING button you'll get back to the catalog of items and you can add more items to your Shopping Cart. Make sure you have clicked UPDATE CART after any change you have made.
4. After you have added all desired items, please don't forget to choose the shipping method in the lower part of your Shopping Cart!
5. To continue with the purchase click CONTINUE CHECKOUT and follow the instructions.
Have a nice time shopping with us!

Note: In case you have some problems during the shopping procedure, please let us know, so we can assist you. top

What terms of delivery do you guarantee?
All products, which you order are held in stock. So, you can receive your order without any problems. We offer you several variants of delivery services:

1. Standard one implies 1-2 weeks time of delivery.
2. Express delivery is faster and takes 2-5 business days.

After choosing one of these delivery services you'll receive your order in plain packing. No one guess what you have received, because special packing has no signs except shipping label. The returned address also does not indicate something that can affect your reputation. top

FREE USPS SHIPPING on orders over $100

We offer free USPS Priority service for orders over $100.
Our shipping rates are as follows:

• Orders over $100 - FREE
• Orders less than $100 - $9.99

top

Do you ship internationally?

Yes,we do. International orders are shipped via USPS.
Note: To avoid claims concerning unpacked and/or damaged items delivery after custom services checking and due to fraud and/or shipping troubles, we do not ship sex toys to certain overseas countries, such as:
1. India
2. Kuwait
3. Indonesia
4. UAE
5. ExUSSR countries

We are working on this issue and will immediately inform you if any changes occur! top

How can I exchange the item if it doesn't suit me?
For such cases we send you goods with 14 days satisfaction guarantee. This gives you an opportunity to return the item you are not satisfied with. The return should be performed within 14 days after you receive your order and we will exchange it or refund your money.

But you should follow our return conditions:

1. The product which you are going to return must be unused. This condition is based on our desire to protect our customers and keep high level of hygiene and products' quality.
   
   
2. The product must be in its original packing and proper condition.
   
   
3. The term during which you return the product must not exceed the period of 14 days after you receive the order.
   
   
4. Such goods as clothing and lingerie can not be returned and refunded.

We'd like to warn you that P&P costs are also non refundable. If we consider that the product which you return doesn't correspond our return conditions, we leave the right not to accept this product back.
We also do not accept opened products which were in sealed packing. top

Do you accept products which turned out to be faulty?
Of course, we do.
You should only write what exactly is wrong with purchased item and we willingly exchange it. top

Can I cancel the order I've already placed?
Unfortunately, you can not. Our system works in such a way, that it begins to carry out the order immediately and automatically.

The system was built so in order to fulfill your requirements as fast as possible. That's why try to assure that you do want to purchase the certain device before making an order. top

How often do you renew your stock?
The period of renewal varies lightly. In fact this process doesn't stop, because we constantly look for new modern devices and models.

After we find something new, we check its quality and prices. And if it meets our requirements, we offer product you by placing it at our site. top

If I'm interested in product which you do not have at your site, can you help me somehow?
Of course, you'll do our best to help you. Please, contact us and send a complete description of item you looking for. We'll be happy to help you. top

Product Questions

How shall I clean and wash my leather items?
You'd better use special products for cleaning leather, latex and further goods. Such special conditioners and other care cleaners you can easily find at our site. This way, your sex devices will be in perfect form for a long period of time. top

What shall I do if my vibrator doesn't work?
Big variety of vibrators offers you to choose a necessary vibrator. But not all vibrators have the same characteristics. There are waterproof samples which you can use in and out of water. If your vibe doesn't posses this characteristic, it can be easily spoiled by little drop of any liquid. Usually more cheap samples are more fragile and can serve you less period of time. Before making a conclusion that you product is broken, try to perform following procedures:

1. Check the batteries. They can be discharged or wrong placed. Batteries can also have special guard such as small plastic pieces on the contact points. This guard should be removed by you.
   
   
2. If it has different screw-on caps or other removable parts, make sure that all of them are placed and fixed properly. If none of these helps you, your item probably should be repaired.
   
   
3. You should contact our company and describe the problem in details. In some cases we repair the products for free, but it depends on the circumstances. There exist cases when you have to pay a certain price. top

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If you have more questions, feel free to contact us. We'll be happy to advise you and help you in getting the maximum pleasure.